Shipping policy

Shipping Policy

Effective Date: November 20, 2024

At Psha Labs LLC ("Psha Labs," the "Site", "we", "us", or "our"), we are committed to delivering your orders efficiently and promptly. Please review our shipping policy to understand how we handle the shipping process, timelines, and any applicable terms.

Shipping Locations

We currently ship to the United States only.

Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.
During peak seasons or promotional periods, processing times may be extended.

Shipping Methods and Delivery Times

We offer the following shipping options at checkout:

Standard Shipping: Estimated delivery within 3-4 business days.
Economy Shipping: Estimated delivery within 5-8 business days.

Note: Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, or weather conditions.

Shipping Costs

Shipping charges are calculated at checkout based on your location, shipping method, and order weight.
Free shipping may be offered on orders exceeding a specific amount. [E.g., "Free shipping is available on orders over $50."]

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.
Tracking updates may take up to 24 hours to reflect after receiving the tracking number.

Customs, Duties, and Taxes

Psha Labs LLC is not responsible for delays caused by customs clearance or for additional charges incurred.

Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. Psha Labs LLC is not responsible for lost or undeliverable packages due to incorrect or incomplete addresses.

Lost, Damaged, or Delayed Shipments

In the rare event that your package is lost or damaged during transit, please contact us at support@pshalabs.com within 7 days of the estimated delivery date.
We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.
Psha Labs LLC is not liable for delays caused by carriers or factors beyond our control.

Shipping Restrictions

Certain products may have shipping restrictions due to local regulations. If an item in your order cannot be shipped to your location, we will notify you promptly and issue a refund for the restricted item(s).

Contact Us

If you have any questions or concerns about our shipping policy, feel free to contact us:

Email: support@pshalabs.com
Mailing Address: Psha Labs LLC, 382 N. Lemon Avenue #802, Walnut, CA 91789